When an item is significantly not as described, it means that the item received is not in the same condition as it was described by the seller or is not the item that was ordered. This can include issues such as receiving a used item instead of new, receiving a different item than what was ordered, or receiving an item that is significantly damaged or defective.
If a buyer receives an item that is significantly not as described, they have the option to request a refund or return the item to the seller. It is important to note that all requests for refunds or returns must be made within the specified time frame outlined in the platform's return policy.
To request a refund or return, buyers should first contact the seller directly to try and resolve the issue. If the seller is unresponsive or the issue cannot be resolved, buyers can contact Shopiro's customer service for assistance.
When making a request for a refund or return, buyers should provide detailed information and photographs of the item received and how it differs from what was described by the seller. This information will be used to determine if the item is significantly not as described and if a refund or return is warranted.
It is important for buyers to carefully review the item's description and photographs before making a purchase to ensure that they are aware of the item's condition and what to expect upon receipt. If a buyer has any concerns about the item's condition or description, they should contact the seller before making the purchase to clarify any questions they may have.