When an item received is not of the expected quality, it can be a frustrating experience for the buyer. However, Shopiro has a system in place to handle such situations.

First, the buyer should contact the seller and explain the issue with the item. The seller may offer a resolution such as a refund or replacement. If the buyer is not satisfied with the seller's resolution, they can open a dispute through our customer service.

When opening a dispute, the buyer should provide clear and detailed evidence of the issue, such as photos or videos of the item. This will help our customer service team to fully understand the situation and make a fair decision.

It's important to note that in order to be eligible for a refund or replacement, the item must be returned to the seller in the same condition as it was received. The buyer will be responsible for the return shipping cost unless returns were indicated as paid for by the seller in the listing in which case the seller will refund the buyer for those fees once the product is returned.

If the buyer and seller are unable to reach a resolution, our customer service team will review the case and make a final decision. This may include issuing a refund or replacement, or finding a mutually agreed upon solution.

To avoid such situations, it's important for buyers to carefully read the item description and view the item's images before making a purchase. If there are any doubts or questions, it's recommended to contact the seller before buying.