Centru de ajutor

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How should I communicate with buyers?

  • All communications with buyers on Shopiro must be kept through Shopiro's messaging systems.
  • All communications must be done in respect to the dignity of the other individual and be free of racial comments and insults.
  • Efforts must be made to prevent misunderstandings between you and your buyer.
  • Retaliation against a buyer following a return, return request, refund, refund request, cancellation request are strictly prohibited.
  • Failure to respond to a buyer's request through our messaging systems in a reasonable time frame may lead to sanctions.
  • Using our messaging systems out of the context of the interaction between you and the buyer (SPAM) may lead to sanctions.
  • You cannot send promotional messages to other users unless they clearly approve after being clearly asked if they wish so.
  • We use machine learning algorithms algorithms to sift through the messages processed by our messaging systems.